Policies & Payment
Clear expectations make for a better experience—for everyone. These policies help us provide consistent, reliable service while respecting both your time and ours.
💰 Payment Details
We require a valid payment method to be kept on file, which is securely stored within our payment system ahead of starting service.
New Clients: Full payment is due within 72 hours of booking to secure your appointment.
Recurring Clients: Payment is due at the time of service.
Late Payments: Payments received one day or more past due are subject to a $50 late fee. Repeated late payments will require prepayment for future appointments.
Accepted Payment Methods
✅ QuickBooks (payment link sent via email – 3.5% processing fee)
✖️ Cash and checks are not currently accepted.
🔐 Lockouts & Lateness
We respect your time—we ask the same in return.
Please ensure your home is accessible and ready for service at your scheduled appointment time.
If we are unable to access the home, are delayed due to a lockout, or cannot complete the appointment due to client-related circumstances, the appointment will be canceled and a $125 service disruption fee will apply.
Providing a garage code, door code, or other secure method of entry is the easiest way to avoid delays.
❌ Cancellations & Reschedules
Because your appointment time has been reserved exclusively for your home, short-notice cancellations aren't able to be filled. Our cancellation policy helps offset the time that was held on your behalf.
Appointments canceled within 72 hours of the scheduled service are subject to a $50 cancellation fee.
Need to reschedule within that same window? One courtesy reschedule will be granted along with the applicable $50 fee.
Repeated short-notice cancellations or reschedules may require prepayment for future appointments.
📸 Photos
We may photograph areas of your home for marketing, educational, or social media purposes.
We never photograph:
• People
• Family photos
• Personal identifying information
💬 Feedback
If something isn't right, we'd like the opportunity to make it right. Please notify us within 24 hours of your appointment. Photos are required, as they help us resolve concerns quickly and accurately.
🥵 Temperature Policy
House cleaning is physically demanding work. To maintain safe working conditions, homes must be cooled to 67–69°F for at least two hours prior to your scheduled appointment.
During warm-weather service visits:
• Air conditioning must be operating.
• Windows and exterior doors must remain closed.
• Opening windows instead of running air conditioning does not satisfy this policy.
If we arrive and the home exceeds 70°F, has windows open, lacks adequate cooling, or otherwise presents unsafe working conditions, service may be paused, rescheduled, or discontinued.
A $125 service disruption fee may be assessed when an appointment cannot be completed due to conditions that do not meet this policy.
Repeated violations may result in discontinuation of service.
🧾 Transparency Builds Trust
Our goal is to provide exceptional cleaning, clear communication, and professional service you can count on.
If you have questions about any of our policies, we're always happy to help. Reach out at info@acleansweepmn.com.
