We recognize that things come up and are happy to accommodate within reason; Whenever possible we try and reschedule as quickly as we can. Because our cleaning specialists depend on the schedules we provide for them, we need to ensure to the best of our ability that we are taking care of our Team Members in the event one of the below instances occur. We appreciate your understanding of the below policies:
Our cleaning specialists will wait up to 15 minutes during lockouts - thereafter, a no-show cancellation will be applied and loss of deposit or a $50 lockout charge will be applied to the account (whichever applies). To avoid this, we ask that a keyless entry code be provided if available.
For new clients, a full deposit is now required to be made within 72 hours of accepting the agreed upon date of service. Deposits will be forfeited should cancellation of services be made within 72 hours of your scheduled date of service. We will allow up to one reschedule with a loss of $50 (our cancellation fee) and the remaining balance will need to be paid within 24 hours of the time you agree to a reschedule.
We reserve the right to charge a $50 fee for any cancellation that occurs within 72 hours of your scheduled date of service. We will no longer provide courtesy write offs of these charges.
Payment for services rendered is due at the time of service. As such, any payment made >3 days post-cleaning will result in a late fee of 10% of the total balance owing. If late payments become an issue, we will request payment before our arrival.
All fees will be charged via Venmo (if available). If you do not have a Venmo account, we will assess the fee via Quickbooks and the 3.5% debit/CC fee will apply.
If you have any questions, we invite you to send us an email at email@example.com so that we can address your concerns regarding these policies.