Policies & Payment

💰 Payment Details

No mystery fees. Just straight up, responsible business.

New clients: Full payment due within 72 hours of booking. That locks in your spot.
Ongoing clients: Payment due at time of service.
Late payments (3+ days): 10% late fee. Chronic issues = prepay required.

How to pay:

✅ QuickBooks (link sent via email – 3.5% processing fee)
✖️ No cash or checks (on pause since Jan 2022)

🔐 Lockouts & Lateness

We respect your time—we ask the same in return.

We’ll wait 10 minutes if we’re locked out. After that, it’s a no-show.
Result = $50 lockout fee or forfeited deposit (whichever applies).

Best bet? Provide a keyless entry code. Easy, secure, and drama-free.

❌ Cancellations & Reschedules

Cancel within 72 hours? That’s a $50 fee.
Need to reschedule within 72 hours? You get one grace move (with the $50 fee).
After that, the rest of your balance is due within 24 hours of confirming your new date.
No more fee waivers—we keep it fair for all clients.

📸 Photos

We take photos of our work for marketing—but never of you or your private life.

No names
No faces or family pics
Just gorgeous shots highlighting the magic we make.

💬 Feedback

Got an issue? We want to fix it.
Let us know within 24 hours of your visit—bonus points for photos—and we’ll make it right.

🥵 Temperature Policy

Cleaning is physical labor. We’re lifting, reaching, scrubbing, and sweating—and doing it well means we need a safe, comfortable environment to work in.

Please set your thermostat between 67–69°F (on COOL, not HEAT) at least 2 hours before your scheduled service.
If we show up and it’s too hot to work safely (think 70+ on HEAT with no airflow), we reserve the right to pause or cancel the visit—and a $125 fee will be charged to cover our time, gas, and lost booking.

This isn’t diva behavior—it’s occupational health. We protect our standards by protecting our team. Thanks for keeping it cool.

🧾 Transparency = Trust

We’re not here to nickel-and-dime you. We’re here to clean the hell out of your space—and treat you with respect while we do it.

Have questions? Email us anytime at info@acleansweepmn.com.